We are excited to welcome you back to your home in paradise after travel bans are lifted. We are genuinely thankful for the strong support you have shown during these challenging times.
We have received several emails, and the most frequently asked questions are as follows:
We only accept reservations through email. All confirmed bookings will be provided with a confirmation letter with full details of guest name/s, room rate, the total amount of invoice, room category, number of persons, inclusions, date of arrival and departure. All telephone inquiries will be supported by email.
Payment and Cancellation Policies
We require a 50% downpayment of the total invoice to secure your booking. Our system will automatically release your reservation should you fail to settle the downpayment on the date mentioned in your invoice. Full payment is 30 days prior to your arrival.
All cancellation and changes in bookings must be notified through email. The following cancellation costs will be charged:
- 0-15 days prior arrival: 100% of the total invoice
- 16-30 days prior arrival: 50% of the total invoice
- 31-45 days prior arrival: 25% of the total invoice
In the event of force majeure (i.e. typhoon, pandemic, etc.) your reservation may be rebooked, valid only for 12 months from the date of your arrival. Subject to room availability and upon management’s approval. Rebooking will be based on your reservation confirmation.